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DIGILIT
Digilit
A single app for guiding users to operate a smartphone
Overview
Through DIGILIT we are more focused on providing step-by-step guidance to those who are facing problems in using their smartphone and we are making their learning journey more interactive
Focused Group
Senior Citizens + All those who are facing issues in operating smartphones
Roles & Duration
User Research, Ideation & Wireframing, UI Design & Prototyping
4 weeks
The Problem
In the previous few decades, ties between our generation and technology have grown dramatically. However, some people still do not find themselves technology compatible, which makes their lives miserable & uncomfortable.
Without a proper and intuitive guide, it becomes very difficult for these people to connect with today's technology.
among 40+ aged population are using the smartphone
2.6 %
Millions
140
% of males/females aged 40+ using a smartphone
The total percentage of people aged 45-64 in India is 13.5%
Top 5 Apps used in India among mid-age person
% of mid aged population using different kinds of phone
Source: Pew Research Centre, Census of India site
Design Process
Research
Understanding the users and problems faced by them in the current scenario. Talked about their experience and studied their smartphone usage behaviour.
Analysis
Analysis of the data which we got during the Interview process from which we get an idea of the goals, pain points of our target users and also about how can we make our design more human-centric.
User Journey
Creating user journey path the user may take to set foot on and achieve their goal as quickly and easily as possible.
Content Strategy
Understand the purpose of design to deliver good information architecture
Ideation & Wireframing
Ideation and iterations on wireframes which included a hierarchy of information and interactions based on the insights gained from research.
Final Design
Final High fidelity wireframes based on the most viable soultion to make the product seamless and user friendly.
Research
I started my research with a deep understanding of the problem statement and how it impacts users' life. Then I came to know about an NGO called Help Age India, which is trying to solve this problem, with their 4-day program for those people who are facing problems with operating smartphones. There is another platform called TECHEASYHAI.com which has become a startup in this domain. Secondary research over the internet to get a good grasp of users' perspectives to understand more about their background.
Primary Research
I interviewed around 8-9 people individually and asked them around 10-12 relevant questions to get insights into their requirements.
I decided to categorize my users into three sections – Basic, Intermediate and Advanced skill holders which makes it easier to understand the issues they have faced while operating their phones and what future goals they are targeting for themselves.
Qualitative Interviews
User Research along with interviews is quintessential. The complex workflows of the multiple user types and their interactions with one another needed to be laid out in detail. In our case, most of the users come from the age group of 40+ and it also includes those people as well who are not able to operate smartphones easily.
"Due to my home duties and the fact that my kids often eat up all of the data on my phone before evening, I seldom have time to use it."
- Anju, A Homemaker
"How will we learn new things if we don't practise?"
- Bhupesh, A Retired Personnel
"When my children are not there, it is quite difficult to use the phone"
- Vidhya, A Social worker
"When youngsters remark, "You don't even know this," we feel degraded"
- Anil, Retired Veterinary Doctor
Insights
Our focus right now is to make this service more interactive and reach even the remotest people. As of now, there is no such app has been built which can provide digital literacy to people at a minimal cost.
Unaware of the icons and their features
They forgot soon the process of completing any task on Apps
They do not perform the complicated tasks on smartphones on their own
They don't know where to start after opening the App
User Persona
Empathy Mapping
How might we ?
2
How might we better understand the level of user ability to operate smartphones?
How might we build trust between users and guides so they will follow the instructions without any doubt?
1
How might we give ease of understanding?
How might we reduce the anxiety during the learning process?
How might we give them more comfort and ease of understanding?
3
How might we analyze their mistakes and their logical thinking ability?
Lo-Fi Wireframes
Based on the user journey flow, user insights, and research data. I started making low-fidelity wireframes and hand drawings for the main use cases in an effort to put our concepts and data on the displays.
The Solution
Digilit will assist and support folks who are unable to take full advantage of the advantages of cellphones in their hands.
Verified secured On-boarding
Onboard members with a secure mobile verification to ensure all the data is protected and user privacy is maintained.
Simple learning interface and clear interactions
We try to keep things as straightforward as we can. You simply select your lesson, and we'll do the rest.
Users may learn more interactively, which will aid them in completing their jobs, with the use of a clear and perfect control system.
Test yourself and learn at your own pace
Continue your lessons and test your knowledge and comprehension by answering MCQs that are interspersed throughout the slides as you go along.
Understanding the step-by-step directions given by the animated instructor makes it simple to learn the entire procedure. You must complete the assignment at your own rate of learning.
Quickly get the feedback
Feedback should be given to users quickly so they may assess their comprehension and where they are lacking.
Project Learnings
Simplicity is the key - As designers, we are frequently enticed by appealing, fashionable, and out-of-the-box designs. But we must never forget the 'why.' The fundamental objective is to understand the user and their issues before creating a design that solves them.
Empathize - As a Designer, you need to understand users: not just their needs, but also their constraints and the context of their situation as a whole.
Thank you
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